Frequently Asked Questions
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Use this to track your delivery via the carrier's website.
How long does delivery take?
Standard delivery typically takes 3–7 business days within the UK. International orders may take longer depending on your location.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@pawtechshop.co.uk. We'll do our best to accommodate your request before the order is dispatched.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.
My item arrived damaged — what should I do?
We're sorry to hear that! Please contact us within 48 hours of receiving your order with a photo of the damage and we'll arrange a replacement or refund.
How do I get in touch?
You can reach us at support@pawtechshop.co.uk or via our Contact page. We aim to respond within 1 business day.